Enterprise Resource Planning

Enterprise resource planning (ERP) integrates internal and external management information of an entire organization, encompassing all the aspects of business like finance, sales and service, customer relationship management, human resource, manufacturing etc.

Multi Centric’s integrated ERP applications facilitate the automation of your organization’s processes, support the information flow between all your business functions and manage the connections to outside stakeholders.

Our endeavor is to help your organization gain greater visibility in all areas of business, from daily operations to a strategic decision level by making our ERP Solutions work for you. A high-level view of key business areas facilitates quicker and more accurate management decisions. Insight into production, inventory and financial data makes it easy to identify opportunities for cost savings and efficiency improvements.

Multi Centric believes that each company has its own set of requirement needs which can be answered through cutting Edge customized solutions. The ERP solutions provided by Multi Centric COE are based on Agile Methodology on iterative based releases of modules. The entire engagement involves continuous interaction and communication with your organization, enabling you to re-evaluate project priorities with a view to optimize return on investment.

The highlight is the customization of the modules according to your individual business, to ensure the solution is well fit for your organization. The overview of the modules is as follows:

  • Finance
  • Inventory
  • Sales
  • Purchase
  • Manufacturing
Customer Relationship Management

Customer Relationship Management (CRM) is an efficient, adaptable technology solution for managing business processes and strategies by optimizing the client management life cycle.

Multi Centric prime focus is to provide an abstract approach based on your company’s business values and help you gain a 360-degree view across marketing, sales, and customer service departments to assist you in responding quickly to changing business environments.

Our CRM COE has standardized the functionalities to help you gain deeper business insights and agility, to attract and increase client retention, and be equipped with better decision support. We deliver comprehensive CRM solutions designed for your organization, with potent and intuitive workflow capabilities to streamline and automate regular tasks as well as organization wide business processes for improved operational efficiency.

Maximize your benefits by collaborating with us to create a perfectly integrated CRM solution that converts your existing customers into lifelong customers and potential customers into new customers. With our dynamic CRM solutions, your business can

  • Achieve an all-round customer view
  • Achieve high user acceptance and productivity
  • Enable application flexibility
  • Accelerate project delivery and ROI
  • Attain increased performance, scalability

Streamlining and managing a network of business processes right from raw materials procurement, manufacturing to distribution management of end product isn’t an easy task. And who knows it better than Multi Centric.